How to better use my product
Do I need to turn off the grill and let it cool to start a second batch of cooking?
No. Once the first batch has finished open the grill fully and remove the food. Close the grill and press OK. You do not have to switch off the grill first. When the lights flash again, choose the mode that you want. The preheating phase should be a lot quicker than the first time as the plates will already be hot. When the Optigrill beeps to say it is ready, open the grill again and put the second batch of food on to the plates and continue as normal.
What is the cooking temperature of the grill plate in manual mode?
There are 4 temperature levels, as shown by the colour indicator:
Green: 110°C (230°F to 257°F)
Yellow: 190°C (356°F to 383°F)
Orange: 225°C (428°F to 455°F)
Red: 270°C (518°F to 545°F)
Can I use the frozen food setting when cooking in the manual mode?
No as the cooking sensors are not active in manual mode.
Maintenance and cleaning
How do I clean my grill?
Before cleaning your grill, wait around 45minutes while the device cools. To remove heavy food residue on the grill plates or on the side, we recommend you use a wooden or plastic spatula. To clean the grill and grill components, use a cloth soaked in hot water. Do not immerse the grill in water. Do not use abbrasive cleaning products or products containing alcohol or fuel since these may damage the device.
Technical support
The purple indicator light remains on when the food has been placed on the grill plates and the grill closed - why?
The appliance has not been fully opened when placing the food on the grill plates before cooking.
Solutions: To allow the appliance to detect the start of the cooking cycle, the appliance must be completely opened before each cooking cycle. If not, the cooking cycle will not start. Completely open the grill then close it and press OK.
What should I do if my appliance is not working?
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
What should I do if the power cord of my appliance is damaged?
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
The colour indicator flashes white - what does this mean?
The appliance has detected an issue and may need to be repaired.
The cooking cycle has stopped whilst cooking - why?
If you leave the appliance open between 2 cooking cycles it will turn to safety mode and will have to be reset.
To ensure the best cooking results, you should not open the appliance for more than 1 minute during cooking cycles. RESET by unplugging it for 2-3 minutes and restart full cooking cycle.
The OK indicator is still flashing even though I have put food on the plates and closed the grill - why?
If your food is under 4 mm thick, it is too thin (like bacon slices), it may not be detected.
This is not a problem simply press the OK key for confirmation for cooking to start.
Why does my appliance no longer beep?
The appliance needs to be repaired.
The appliance began cooking in manual mode (red indicator) without this mode being selected. Why?
You started cooking before preheating had finished.
To rectify this: turn off the appliance, remove the food, restart the appliance and then return to the programme selection and wait until preheating has finished before cooking the food.
If the problem persists despite adhering to the advice above: the appliance may need to be repaired.
The appliance switches automatically to manual mode (green indicator) after start-up. Why?
• The grill plates have not been properly placed on the plate hooks and therefore, the sensors cannot correctly detect the food.
To rectify this problem, turn off the appliance and allow it to cool down. Then install the cooking plate correctly.
• You started cooking food between the plates without preheating.
To rectify this: turn off the appliance, remove the food, close the appliance. Turn the appliance back on, select and confirm a programme and wait until preheating has finished.
• If the problem persists despite adhering to the advice above: the appliance may need to be repaired.
My grill emits smoke during the preheating phase.
This may be due to improper cleaning of the cooking plates.
We recommend that you pre-wash your cooking plates in the following manner before putting them in the dishwasher to remove any food residue:
- Soak the plates in hot water and degreasing dish soap for about 30 minutes,
- Scrub both sides of the plate with a sponge or a dish brush, hot water and degreasing dish soap,
- Rinse,
- Put in the dishwasher.
Various topics
Where can I dispose of my appliance at the end of its life span?
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
Where can I buy accessories, consumables or spare parts for my appliance?
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
What are the warranty conditions of my appliance?
Find more detailed information in the Warranty section of the website.
I've just opened my new appliance and I think there is a part missing. What should I do?
If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.
